よくあるご質問 | アーバンホテル南草津【公式】 | JR南草津駅西口から徒歩0分

Can I share a bed with my child?

Children aged x or younger are welcome to share a bed with a parent free of charge.

Do you have smoking rooms?

No, Urban Hotel Minami Kusatsu is a smoke-free hotel.

Can I pay in advance?

Please contact the hotel for details. Advance payments can be made by bank transfer, or by visiting the hotel in person (paying by cash or credit card).

Can I pay by credit card or electronic money?

The hotel accepts payments by Diners, Amex, JCB, Visa, UC, UFJ Nicos, DC, Master, Saison, Aeon, JAL and other credit cards. E-moneys accepted are debit cards, Edy and iD.

Do you allow early check-in or late check-out?

Check-in and check-out times can be extended hourly, and are charged at 1,000 yen (w/o tax) per additional hour.
If you check out at or after 15:00, you will be charged the room rate for an extra night.

Are there cancellation charges?

The following cancellation charges apply:
- Non-arrival without notification: 100% of room rate
- Cancellation notified on the day of expected arrival: 80% of room rate
- Cancellation notified on the day before the expected arrival: 20% of room rate

Can you put me on a waiting list for when a room becomes available?

The hotel regrets it does not keep a waiting list. Please check back by telephone or other methods for room availability.

Do you have a restaurant?

Café restaurant Lavender, situated on the second floor of Urban Hotel Minami Kusatsu, is open for breakfast, lunch and dinner.
Breakfast from 6:30 to 10:00 AM
Lunch and Dinner from 11:00 AM to 22:00 PM (last orders 21:30 PM)

Do you serve breakfast?

Breakfast buffet is served at the second-floor café restaurant Lavender from 6:30 to 10:00 AM.

How much does breakfast cost?

Breakfast buffet costs 1,200 yen (w/o tax) per person

Can I eat restaurant food in my room?

Guests are kindly requested not to take restaurant food to their rooms.

Do the rooms have Internet connection?

Free Wi-Fi and wired LAN connection are available in all guest rooms for use with guest devices.
The hotel does not rent personal computers to guests.
There are coin-operated Internet terminals in the lobby, as well as free Wi-Fi.

What in-room amenities do you have?

In-room amenities include bath towel, face towel, bath mat, shampoo, conditioner, body wash, tooth brush, razor, hair brush, hair dryer, and pajamas.

What items are available for guest use other than in-room amenities?

Irons, trouser presses, sewing kits, humidifiers, and mobile phone and smartphone chargers are available, subject to availability, from the front desk.

Do you have on-site parking?

The hotel has its own parking garage.
Maximum vehicle length is 5 m, width 1.85 m, height 2 m, and weight 2,300 kg. Minimum ground clearance required is 0.11 m (11 cm).
Please inquire in advance if your vehicle is a truck, or has a height exceeding 2 m.
Parking a regular vehicle costs 1,000 yen (w/o tax) from check-in to check-out.
Parking spaces are subject to availability.

Do you have a large, common/public bath?

The hotel regrets it does not have a common/public bath.

Do you have a loyalty program?

We have a loyalty program wherein members can earn reward points on hotel purchases, which can be redeemed for future hotel purchases. Please ask for details at the front desk.

Do you have a curfew?

No. Guests are free to leave and arrive at any time, and the front desk is staffed 24/7.

Do you have room service (in-room dining)?

The hotel regrets it does not offer in-room dining.
A selection of beverages is available from vending machines on the third and seventh floors.

Is there a convenience store nearby?

There is a Family Mart within short walking distance.

Can I send/receive fax messages?

Yes, please ask at the front desk. A fee is required for sending a fax message. Fax messages can be received free of charge.

Can I send luggage/parcels from the hotel?

Yes, the hotel can arrange luggage/parcel delivery services (by Yamato TA-Q-BIN unless otherwise specified), both prepaid and collect.

Can I send clothes and other personal items to the hotel ahead of my stay?

Yes, you can. However, the hotel declines to keep luggage/parcels containing perishable, breakable, or valuable items.
Please send your luggage/parcel to the following address stating your reservation name (the name of the person staying), check-in date and time:Urban Hotel Minami Kusatsu
1-1-5 Minami Kusatsu, Kusatsu City, Shiga 525-0050

Do you have laundry service?

Yes, we do. Please bring your laundry to the front desk before 9:45 AM for it to be ready by 18:00 PM the same day.
There is no laundry service on Sundays or Japanese public holidays, or during Golden Week, the year-end and New Year periods, or the Bon Festival.
The hotel also has coin-operated washer-dryers for guest use.

Can I bring my pet?

The hotel cannot accommodate pets, but can refer you to a nearby pet hotel with drop-off and pick-up services. Please refer to the website below.
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