Facilities and services

Extensive range of amenities and services for soothing and refreshing your travel-weary body and mind

The many amenities at Urban Hotel Kusatsu for maximizing guest comfort include a gift shop, video-on-demand, and Wi-Fi connection.

The front desk is staffed 24/7 to meet your every need.

Front / Lobby

Use of coin-operated Internet terminals costs 100 yen per 10 minutes.
The gift shop offers a wide selection of souvenirs.

Other facilities and equipment

Café restaurant Lavender

Café restaurant Lavender serves breakfast, lunch, tea and dinner from its extensive menu.

Tea lounge and bar Lavender

Greet the new day blissfully with aromatic morning coffee. Spend the evening in undisturbed tranquility with a favorite drink.

Community Hall

Our community hall (conference and party venue) is available for office parties, reunions, private parties, workshops and lectures.

Vending machines

A vending machine offering a selection of alcoholic and soft drinks, as well as an ice machine are located on the fourth floor.

Coin-operated laundry facility

Coin-operated washer-dryers are located on the fourth floor for guest use 24 hours a day.


The hotel has on-site parking for 15 vehicles. Parking is by reservation only.
When on-site parking spaces are full, guests are referred to an affiliated parking lot a short distance (1-minute walk) away.

Hotel services

Flight and hotel package deals

Dynamic package deals allow flexible combinations of flight tickets to and from your destination, hotel deals and room types.

Urban Hotel Point Card

The Urban Hotel Point Card is a loyalty card valid at all Urban Hotel Group hotels. The loyalty program offers a wide range of membership benefits and services.

Automated external defibrillators (AED)

All Urban Hotel Group hotels are equipped with at least one AED (automated external defibrillator), a medical device that checks a person's heart condition, and if life-threatening danger is detected, helps to restore the heart's normal condition.


Urban Hotel Kusatsu's video-on-demand service spoils you with the choice of a monthly lineup of 500 exciting titles, including new releases, overseas films, Japanese films, and variety shows, of which you can watch as many as you like in the comfort of your room.

One-day travel passes

Various types of one-day travel passes (costing around 600 yen per adult), ideal for sightseeing in Kyoto, can be purchased at the front desk.

Parcel and luggage delivery services

- The Yamato TA-Q-Bin service (or other carrier if specified) is available for luggage/parcel deliveries to addresses in Japan. Guests are responsible for the cost.
- Luggage delivery to Kyoto Station is also available. The cutoff time for this service is 10:00 AM daily.

High-speed Internet connection (Wi-Fi and wired LAN) is available in all rooms.

Easy and comfortable to use wired LAN connection is available in addition to Wi-Fi, ideal for guests who prefer wired connection for their PCs.

Items available to rent upon request

Items available to rent upon request
Humidifier, trouser press, iron, mobile phone charger, blanket, extension cord, corkscrew, nail clippers, thermometer, sewing kit, desk lamp, fabric refreshener

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