Reservation and hotel stay FAQs

Can I smoke anywhere in the hotel?
The hotel is a smoke-free hotel.
Smoking is allowed only in the designated smoking area outside the first-floor entrance.
Can I pay by credit card or electronic money?
The hotel accepts payments by Diners, Amex, JCB, Visa, UC, UFJ Nicos, DC, Master, Saison, Aeon, JAL and other credit cards. E-moneys accepted are debit cards, Edy and iD.
Can I pay in advance?
Please contact the hotel for details. Advance payments can be made by bank transfer, or by visiting the hotel in person (paying by cash or credit card).
Do you allow early check-in or late check-out?
Check-in and check-out times can be extended hourly, and are charged at 2,000 yen (w/o tax) per additional hour.
Are there cancellation charges?
The following cancellation charges apply:
- Non-arrival without notification: 100% of room rate
- Cancellation notified on the day of expected arrival: 80% of room rate
- Cancellation notified on the day before the expected arrival: 20% of room rate
Can you put me on a waiting list for when a room becomes available?
The hotel regrets it does not keep a waiting list. Please check back by telephone or other methods for room availability.
Do you have "accessible rooms"?
Yes, we do. There is also an accessible toilet in the lobby area.
Can I share a bed with my child?
Children aged x or younger are welcome to share a bed with a parent free of charge.


Do you have a restaurant?
The hotel has its own café restaurant Lavender, which serves a breakfast buffet comprising 65 dishes, lunches, desserts, and a wide range of alcoholic beverages. Rice, vegetables and other ingredients from Kyoto, as well as local cuisine feature prominently in the menu.
Do you serve breakfast?
We serve breakfast buffet from 6:30 to 10:00 at the first-floor café restaurant Lavender. The price is 1,500 yen (w/o tax) per person.
Can I eat restaurant food in my room?
Guests are kindly requested not to take restaurant food to their rooms.

Public area and guest rooms

Do the rooms have Internet connection?
Free Wi-Fi and high-speed LAN connection are available in all guest rooms for use with guest devices.
The hotel does not rent personal computers to guests.
What items are available for guest use other than in-room amenities?
Irons, ironing boards, wheelchairs, trouser presses, electric kettle, and sewing kits are available, subject to availability, from the front desk.

Other questions

Do you have a loyalty program?
We have a loyalty program wherein members can earn reward points on hotel purchases, which can be redeemed for future hotel purchases. Please ask for details at the front desk.
Is there a convenience store nearby?
There is a convenience store (a 1-minute walk away) and a supermarket (a 3-minute walk away) on the same street (Senbon-dori) as the hotel.
Do you have a curfew?
No. Guests are free to leave and arrive at any time, and the front desk is staffed 24/7.
Can I send/receive fax messages?
Yes, please ask at the front desk. A fee is required for sending a fax message. Fax messages can be received free of charge.
Do you have room service (in-room dining)?
The hotel regrets it does not offer in-room dining.
A selection of beverages is available from vending machines on the seventh floor.
Do you have laundry service?
Yes, we do. Please bring your laundry to the front desk before 10:00 AM for it to be ready in the evening.
There is no laundry service on Sundays or Japanese public holidays.
The hotel also has coin-operated washer-dryers for guest use on the seventh floor.
Can I send luggage/parcels from the hotel?
Yes, the hotel can arrange luggage/parcel delivery services by Japan Post and Yamato TA-Q-BIN.
Can I send clothes and other personal items to the hotel ahead of my stay?
Yes, you can. However, the hotel cannot receive freight-collect or cash-on-delivery items, or luggage/parcels containing perishable, breakable or valuable items.
Please send your luggage/parcel to the following address stating your reservation name (the name of the person staying),
check-in date and time:Urban Hotel Kyoto-Nijo Premium
25-5 Jurakumawari Minamimachi, Nakagyo-ku, Kyoto 604-8411
Can I bring my pet?
The hotel regrets it cannot accommodate pets.
This excludes assistance dogs (guide dogs, hearing dogs, and service dogs).
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