Facilities and services

A comfortable and serene space designed for maximum relaxation and pleasure

Hotel facilities and services for maximizing guest comfort

The front desk is staffed 24/7 to meet your every need.

Front / Lobby

Our gift shop offers a wide range of Kyoto specialties.

Other facilities and equipment

Café Restaurant Lavender newly opened on February 27, 2019

The restaurant serves a high-quality, freshly prepared breakfast buffet in a casual, relaxed atmosphere. Enjoy an extensive menu featuring healthy dishes made from rice, meat, tofu, vegetables and other ingredients produced in Kyoto.

Tea Lounge and Bar Lavender

Lavender offers a haven of calm accompanied by aromatic coffee in the morning, and a favorite alcoholic beverage in the evening.

Community Hall

This meeting room/banquet venue is available for a wide range of events including year-end and New Year parties, school reunions, seminars, workshops and parties.

Smoking area

All guestrooms are non-smoking, but the hotel has a designated smoking area.

Coin-operated laundry facility

Five coin-operated washer-dryers are available for guest use 24 hours a day on the third and sixth floors.

Vending machines

A selection of alcoholic and soft drinks are available from vending machines. Ice machines are also provided.

Hotel services

Flight and hotel package deals

Dynamic package deals allow flexible combinations of flight tickets to and from your destination, hotel deals and room types.

Urban Hotel Point Card

The Urban Hotel Point Card is a loyalty card valid at all Urban Hotel Group hotels. The loyalty program offers a wide range of membership benefits and services.


We provide the information of sight seeing, restaurants and any services. And we keep your luggage during you leave here.

Japanese newspapers

Morning newspapers can be selected from among Asahi, Kyoto and Yomiuri. Evening newspapers can be selected from among Asahi and Kyoto.

One-day travel passes

One-day travel passes (adult 600 yen, child 300 yen), ideal for sightseeing in Kyoto, can be purchased at the front desk.

Parcel and luggage delivery services

- The Yamato TA-Q-Bin service (or other carrier if specified) is available for luggage/parcel deliveries to addresses in Japan. Guests are responsible for the cost.
- Luggage delivery to Kyoto Station is also available. The cutoff time for this service is 10:00 AM daily.

High-speed Internet connection (Wi-Fi) is available in all rooms.

Easy and comfortable Wi-Fi connection is available in the room.

Items available to rent upon request

Items available to rent upon request
Humidifier, trouser press, iron, mobile phone charger, blanket, extension cord, corkscrew, nail clippers, thermometer, sewing kit, desk lamp, fabric refreshener

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